At Maaanaya, your privacy and confidentiality are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website https://maaanaya.com and related services.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect different types of information when you interact with our website or services.
Personal Information
When you contact us, book an appointment, or fill out a form, we may collect:
- Full name
- Email address
- Phone number
- City or location
- Any information you voluntarily share related to your mental health concerns
Health-Related Information
Since Maaanaya provides mental health support services, users may voluntarily provide sensitive information related to their mental well-being, therapy needs, or medical history.
This information is treated with strict confidentiality.
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Device type and browser information
- Pages visited
- Time spent on the website
- Cookies and analytics data
2. How We Use Your Information
We use the collected information to:
- Provide mental health support services and consultations
- Schedule therapy sessions and appointments
- Respond to inquiries or support requests
- Improve the functionality and user experience of our website
- Send service-related communication
- Maintain the safety and effectiveness of our platform
- Comply with legal or regulatory requirements
3. Confidentiality of Mental Health Information
At Maaanaya, we understand that mental health information is sensitive.
Any personal or health-related information shared with our therapists, counselors, or coordinators is treated as confidential and handled with strict professional and ethical standards.
Your information will never be disclosed without your consent, except where required by law.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only in the following situations:
- With licensed therapists, psychiatrists, or care coordinators providing services to you
- With technology partners helping us operate the website
- When required by law or legal authorities
- To protect the safety, rights, or wellbeing of users or others
All third-party partners are required to maintain appropriate data security measures.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience.
Cookies help us:
- Understand website usage
- Improve site functionality
- Enhance performance and analytics
You can choose to disable cookies in your browser settings, although some features of the website may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration.
These measures may include:
- Secure servers
- Encrypted communication channels
- Access control for sensitive data
However, no online system can guarantee 100% security.
7. Your Rights
You may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of these external websites.
We encourage users to review their privacy policies separately.
9. Children’s Privacy
Our services are intended for adults, particularly mothers seeking mental health support.
We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in services, legal requirements, or technology.
Any updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Maaanaya
📧 Email: wecare@maaanaya.com
📞 Phone: +91 8146433204
